Our lifetime limited warranty on workmanship

Every piece of glass we install is backed by a lifetime limited warranty covering our workmanship. It holds for as long as you own the property, or for as long as the vehicle is yours. There is no registration card to send in and no fee to keep it alive. After we finish a job, the written warranty is emailed to you along with the work order, so you have the terms in a searchable place rather than in a drawer.

A warranty is only worth anything if it tells you where its edges are, so here are ours in plain words: what we cover, what we do not, and what happens when you make a claim.

What a workmanship warranty covers

Our warranty covers the part of the job that was ours: the installation itself. In practice that comes down to a short list of failures, and if any of them turn up, we come back out.

• The set. Glass that was not properly bedded, blocked or supported, so it rattles, sits crooked, or takes load it was never meant to carry.
• The seal. Water getting past our glazing, air leaking through our sealant line, or a bead that has pulled away from the frame.
• The fit. A sash, door or panel that binds, drags or fails to latch because of how we hung or set it.
• The hardware we fitted. Balances, rollers, keepers and latches installed out of adjustment or in the wrong orientation.
• Auto glass adhesion. Urethane that was applied over the wrong primer or on a surface we should have prepared better, along with molding and clip work that came loose.

Those are workmanship failures, and they are ours to fix. Whether the job was one bedroom pane, a run of storefront glass or a windshield, the standard is the same.

What it does not cover, and why that matters

A workmanship warranty is not damage insurance, and any company telling you otherwise is setting up a fight later. Ours does not cover:

• New impact damage. A rock off a truck, a ball through a pane, a shopping cart into a storefront. That is a fresh break, and a fresh job.
• Vandalism, break ins and accidents. Same reasoning. If a storefront gets smashed we will be there fast for emergency board up, but the glass is a new order rather than a claim.
• A stone chip next week. The most common auto question we get. A chip that appears after installation is road damage, not an installation defect. It is usually repairable and it is often covered by your own comprehensive glass coverage. See windshield chip repair.
• Glass that was already failing elsewhere in the building. If we replaced two fogged units and a third goes cloudy the following year, that third unit was already on its way out. Its seal has nothing to do with our work on the other two. Background on foggy window repair.
• Frame, structure and building conditions we did not create. Settlement, rotted timber, corroded aluminum, stucco cracking and roof leaks are not glazing defects, and we do not work in those trades.
• Neglect and misuse. A patio door forced along a track packed with grit, an abrasive cleaner taken to a coated surface, or a windshield washed with a pressure washer at close range.

Where a fault sits on the line between our work and something else, we come out and look at it before deciding. That inspection does not cost you anything.

How the glass and hardware warranties differ from ours

There are two separate promises on most jobs and they are easy to confuse.

Ours covers labor and installation, for life, under your ownership. The manufacturer’s covers the product itself: an insulated unit against seal failure, a coated lite against delamination, a balance or roller against premature wear. Manufacturer terms are set by the manufacturer, not by us, and they run for a fixed number of years rather than for life. Those terms come with your paperwork.

The practical version: if the sealed unit fogs up on its own, that is a product claim, and we file it and fit the replacement. If it fogs because of how it was installed, that is ours outright. Either way you call the same number and we work out which it is. Custom insulated units are built for us by fabricators here in Phoenix, so a product claim is handled locally rather than through a distant plant.

Making a claim, and what we need from you

1. Call the office. (602) 777-3717, weekdays between 7:30am and 5:00pm. A phone call moves faster than a form.
2. Have your work order number. It is on the invoice and on the warranty email we sent you. Without it we are searching by address or by plate, which slows everything down.
3. Show proof of ownership. For a building, anything that shows the property is still yours. For a vehicle, the registration in your name.
4. Describe or photograph the symptom. Where the water comes in, where the rattle happens, when it started. A short video of a door binding tells us more than a paragraph.
5. Let us come and look. We schedule an inspection, decide whether it is workmanship, product or new damage, and tell you which before any work starts.

We would rather hear about a problem than have you live with it and tell people about it later. Coming back out costs us less than a bad reputation does, and it is the only reason a lifetime promise means anything.

What happens when the property or the vehicle changes hands

The warranty follows your ownership. It is not a transferable asset that moves with the building or the car to whoever buys it next. Once you sell the house or trade the vehicle, coverage on that installation ends rather than passing to the new owner.

If you are selling and a buyer asks about the glass work, the honest answer is that our workmanship warranty applied to you and that any remaining manufacturer coverage on the product may still run. If you are buying and want to know the condition of glass someone else had installed, call us for an inspection rather than assuming a warranty came with the keys.

Common warranty questions

Who pays for the callout when I make a claim?

Nobody. If we come out to inspect a warranty issue there is no charge for the visit, whichever way the diagnosis lands.

Where does the warranty apply?

Anywhere we installed the glass, which means the whole Phoenix metro inside our 50 mile working radius. Our shop is at 4202 E Elwood St #21, Phoenix, AZ 85040, and the technician comes to you rather than the other way around.

Do I still have coverage if I lost the paperwork?

Yes. Our records go back to the day we opened, and we have been glazing in Phoenix since 2010. Give us the address or the plate and we will find the job.

Does the warranty cover the glass breaking again?

Only if it broke because of how it was installed. Glass that breaks from impact, stress from a shifting building, or a fresh accident is a new job.

Is a repaired chip warranted against spreading?

The repair is warranted against the original chip running further. A repair fills and stabilizes the existing break, so a fresh impact somewhere else on the same windshield is separate.

Does using an aftermarket part instead of OEM change the coverage?

Our workmanship coverage is identical either way. The product warranty differs by manufacturer, and we tell you which you are getting before you approve anything.

What voids it?

Somebody else working on our installation. If another company reglazes, reseals or adjusts what we fitted, we can no longer stand behind it, because we cannot warrant work we did not do.

Questions about deposits, lead times and how a job runs are answered on our FAQs page. To book work or open a claim, call (602) 777-3717 on a weekday, and start from residential glass, commercial glass or auto glass depending on what needs looking at.