Residential window and glass repair in Phoenix

Tell us what the window is doing and we can usually name the part before a truck leaves the shop. We have been putting glass into Phoenix houses since 2010, and on the large majority of jobs the frame never comes out of the wall.

Call (602) 777-3717. Someone picks up Monday to Friday, 7:30am to 5:00pm, and a quote costs you nothing.

What is your window doing?

Is a window in your house stuck, fogged, cracked or refusing to lock? A window that will not close and latch is a security problem before it is a repair, and one that has lost its seal is letting you pay to cool the outside of the house all summer. Most of what goes wrong is hardware rather than glass, and that difference is usually what separates a repair from a full replacement. Find the line that sounds like your house.

• “There is fog or haze between the panes and cleaning does nothing.” The sealed unit has lost its seal and the moisture sits on inner surfaces no cloth can reach. Read foggy window repair, then call us with the rough size.
• “A pane is cracked or gone.” One pane, one frame, and often one visit. See window glass replacement.
• “It will not stay up. I have to prop it with a bottle.” That is the balance, not the glass, and it is a hardware repair. Start at window balance replacement.
• “The slider takes two hands and it screeches.” Rollers or grit in the track, which is the most common sliding window complaint we get. Read sliding door rollers and track repair.
• “The patio door jumped its track and now it will not lock.” The house is not secure while that is true. See sliding glass door repair, and call the same day.
• “The screen is torn and the frame is bent.” We rescreen and rebuild screen frames. See window screen repair.
• “The shower door drips onto the bathroom floor, or we are remodeling the bathroom.” Start at glass shower doors, or frameless shower enclosures if you want no metal on the glass.
• “The crank spins and the window stays shut.” A casement operator with a stripped gearbox. Start at window repair.
• “Someone broke it and the house is open right now.” Call us first thing. We will tell you how to close the opening safely tonight and get a glazier to you as soon as the schedule allows.

If none of those fit, send a photo with the quote request. One picture of the corner of the sash and one of the whole opening lets us identify most windows without making a trip.

Why do you replace the glass instead of the window?

Because the glass is what fails here and the frame usually is not. A window is three things: a frame fixed into the wall, a sash that holds the glass, and the glass itself. Sun, heat cycling and flying rock all attack the glass. Aluminum and vinyl frames in this valley routinely outlive two sets of glass.

So we cut the failed unit out, clean and prepare the sash or the frame, and set new glass into what you already own. Nothing about the wall changes. No stucco is cut, no drywall is opened, no interior trim is pulled off and no permit is pulled. A homeowner who has been quoted for whole-house replacement windows is often looking at a bill many times what the glass alone would have been for the same openings.

That is the argument, and it holds for foggy sealed units, cracked panes, broken patio door lites, bathroom glass and most of what a house throws at us.

When does the whole window need to come out?

Sometimes it does, and we would rather say so at the measure than sell you glass that will not last in a frame that has given up. The cases are:

• The frame is corroded through, usually at the bottom rail where water has sat for years.
• Wood has rotted at the sill, so there is nothing solid for glazing to bear against.
• The frame is racked or warped out of square far enough that a new unit would sit under permanent stress.
• The opening itself has moved with the house, which shows up as a sash that binds on one corner only.
• You are changing the window, making the opening bigger, swapping a fixed pane for something that opens, or building an addition.

Those are the jobs that belong on the window installation page. They are a small share of our week.

What we work on

• Window repair, covering balances, rollers, cranks, latches and weatherstripping.
• Window glass replacement where the pane is broken but the frame is sound.
• Dual pane glass, the sealed insulated units used in most homes built here from the 1990s on.
• Single pane glass, still standard in older Phoenix homes and in most exterior doors.
• Foggy window repair for sealed units that have clouded from the inside.
• Window balance replacement for hung windows that drop or refuse to lift.
• Sliding door rollers and track repair, including a steel cap fitted over a worn rail.
• Sliding glass door repair for panels, latches, handles and screen doors.
• Window screen repair and rescreening of insect screens.
• Glass shower doors and custom frameless enclosures.
• Window installation for remodels, rebuilds and new construction.
• Glass table tops, shelving and cabinet inserts, cut to your template.
• Mirrors cut and fitted for bathrooms, closets and bedrooms.

Screens are the one line to read twice. We repair and rescreen insect screens only. We do not build or fit solar screens or security screens, so if that is what you are shopping for, another company is the right call.

If a quote you are holding uses a word you do not recognize, our window terminology page defines the parts by name.

What rides on the trucks?

Whether your job finishes on the first visit comes down to whether the material is already with the glazier. These are:

• Single strength and double strength annealed glass.
• Clear and bronze laminated glass.
• Common patio door and sliding window rollers.
• Standard-size window balances.

Tempered glass cannot travel that way. Once glass has been heat treated it cannot be cut, drilled or notched, so a tempered replacement has to be made to your measurement rather than trimmed at your house. Laminated glass satisfies the same safety glazing rule and can be cut on site, which is often how a broken door goes back into service before the glazier leaves. Sealed insulated units are made for us by local Phoenix fabricators and come back in five to seven days. Spiral balances and custom hardware sizes run a 3 to 4 week lead time.

How does the quote work, and when do you pay?

A technician measures at the house and writes you a quote. You owe nothing at that point, and we do not start work without your approval in hand.

Once you approve it, we take a 50% deposit and the glass goes on order. The reason is plain enough: your glass is cut to your opening, so if the job stops after fabrication the unit does not go back on a shelf and it does not fit anybody else’s house. Hardware and stock sliding door glass are the exceptions, because those are catalog parts that keep their value. You can start it either way: call us, or send sizes and a photo through the window services quote form.

What does the warranty cover?

Our workmanship carries a lifetime limited warranty, held for as long as the property stays in your name. Glass we supply is warranted against manufacturing defect. What no warranty covers anywhere is a new impact, so a rock through the new pane next spring is a fresh job.

Where do you work?

Our service radius runs 50 miles out from 4202 E Elwood St #21, Phoenix, AZ 85040. That reaches Glendale, Peoria and Surprise on the west side, Scottsdale and Paradise Valley to the north, Mesa, Tempe, Chandler and Gilbert on the east, and the smaller towns sitting between them. The address is a working glass shop and a dispatch point rather than a showroom, so the measure, the fitting and the clean-up all happen at your house.

Common questions

Can you replace just the glass and leave my window frame alone?

Yes, and it is the bulk of our work. The sash or the frame stays in the wall, the failed unit comes out, new glass goes in. It is quicker than a window replacement, it costs a good deal less, and nothing on the outside of the house gets disturbed.

Who repairs house windows in Phoenix?

We do, and have since 2010. Call (602) 777-3717 with the rough size of the opening, whether the glass is single or dual pane, and which way the window moves. That is usually enough for us to tell you what the job is.

Where is your shop, and can I bring glass to you?

Our shop sits at 4202 E Elwood St #21, Phoenix, AZ 85040, just south of the airport. There is no counter service and no showroom floor, so we come to you instead. Table tops and mirrors are measured and delivered the same way.

How fast can you get here?

It depends on the job and the week. Hardware and single pane glass are on the truck, so those can be scheduled quickly and finished in one stop. Anything tempered or insulated needs fabricating first, and a broken exterior opening moves ahead of routine work.

Do you work on manufactured and mobile homes?

Yes, with one caution. Some older mobile home windows use frames and hardware that no longer have parts behind them. Send a photo of the window before we schedule and we will tell you honestly whether it is a repair or a dead end.

Do I have to be home for the measure?

An adult who can approve the work needs to be there, because the quote comes from what the technician finds at the opening, and glass gets ordered off those measurements. It is a short visit.

Can you match the tint on the rest of my windows?

Usually. Bronze, gray and clear are all normal stock here, and a Low-E coating can be specified to match the panes on either side of it. Tell us at the measure if the window is on an elevation where a mismatch would show.

What if the frame turns out to be the problem?

We say so at the measure, before any glass is ordered. A corroded or rotted frame will not hold a new unit properly, and putting good glass into it wastes your money and our labor.

Get a quote

Call (602) 777-3717 between 7:30am and 5:00pm, Monday to Friday, or send measurements and a photo through the quote form. If you already know what you are dealing with, go straight to window repair for hardware and mechanism faults, or to window glass replacement for a broken or clouded pane.

We work across the Valley, inside 50 miles of the shop on Elwood Street. Start with your city for what we see most in the housing stock there.