The people we work with, and the ones we send you to

Since 2010, Superior Replacement Windows has consistently ranked as the Phoenix area’s top window repair and replacement company. Most of that work arrives through the same handful of relationships rather than through advertising, and those relationships are worth naming.

Who sends us work

Alongside homeowners and drivers, our repeat customers are the organizations that own or look after buildings: property management companies, commercial and residential real estate firms, general contractors, architects, home builders and remodelers. They call because glass has a schedule attached to it, and because a tenant with a smashed storefront cannot wait on a callback. The work itself sits under commercial glass, residential glass and auto glass, and it is the same crews across all three.

What a referral relationship means for you

We are glaziers. We do not fabricate window frames, we do not do stucco, drywall or painting, and there are jobs and places that fall outside our 50 mile working radius from the shop. When your job lands in one of those gaps, we would rather hand you a name than take work we cannot do well and hope it turns out.

Nothing changes for you when we do that. You are not passed off into a sales chain, you do not get billed by us for someone else’s work, and you are free to ignore the suggestion entirely and call whoever you like. It is a name and a number, offered because we would rather lose a job than botch one.

Companies we refer to

• SafePro Auto Glass
• Universal Glass, another Phoenix glass company, for work outside what we take on
• Rocket Moving, for moving and relocation, which comes up constantly when a property is changing hands around a glass job. We wrote up how to sequence glass work around a Phoenix move for anyone in the middle of one
• Painters, stucco crews and drywall finishers we have worked alongside since 2010, named on request rather than listed here, because the right one depends on where you are

Working with us on repeat volume

If you manage a portfolio, run a construction schedule or handle a fleet, the useful part is one point of contact and a written scope before anything gets ordered. A surveyor comes out, the quote goes to you in writing, and the glass goes on order once you approve it and the 50% deposit is in. Auto glass takes no deposit. Everything we install carries a lifetime limited warranty on our workmanship, set out on the warranty page, and the practical questions about deposits, lead times and scheduling are answered on our FAQs.

What people ask us about referrals

Who do you send auto glass overflow to?

SafePro Auto Glass, linked above. We run our own auto glass department and handle most of it in house, covered on windshield replacement.

Where does your service area stop?

At roughly 50 miles from the shop. Inside that line, which takes in almost all of Maricopa County, mobile service costs nothing extra. Past it the drive stops making sense for you and for us, and that is the point where a referral is more use than a quote.

Do you charge for a referral, or take a cut of the job?

No. You call them, you deal with them, and you pay them. We are out of it once the introduction is made.

Who is my contact if we run repeat work through you?

One person for the whole account, from survey through scheduling to invoice, rather than a new voice on every job.

Can you look at a list of properties instead of one address?

Yes. Send the addresses and what is wrong at each, and the survey covers the lot in one pass. Storefront and multi tenant work is described on storefront glass.

What if the job needs a trade you do not have?

We scope the glass, quote only the glass, and tell you plainly which parts belong to a painter, a stucco crew or a framer. You will not find those items buried in our number.

To talk about a property list, a build schedule or a one off job, call (602) 777-3717 on a weekday between 7:30am and 5:00pm, or write to the shop at 4202 E Elwood St #21, Phoenix, AZ 85040. If it turns out we are not the right company for the job, we will tell you who is.